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Search our knowledge base, browse DIY guides, or get in touch with our support team.

Browse by Topic

Quick guides to help you master the Solarpaddy platform.

Getting Started

Account creation, dashboard overview, and initial setup.

Solar Calculator

Learn how to estimate your system size and projected savings.

Finding a Provider

Tips on searching, verifying, and requesting quotes.

Provider Portal

For solar businesses: managing leads, listings, and your profile.

Billing & Subscriptions

Understanding platform pricing, invoices, and features.

Technical Support

Troubleshooting platform issues, bugs, or account access.

Frequently Asked Questions

Answers to the most common questions from our community.

Is the Solar Potential Calculator completely free to use?
Yes, our interactive solar calculator is 100% free. You can estimate your ideal system size, projected savings, and payback period across different African countries without creating an account.
How do I verify the credentials of an installer?
We recommend looking for the 'Verified' badge on a provider's profile. You can also read customer reviews, check their listed certifications, and directly request their portfolio through our platform.
I'm a solar provider. How do I list my business on Solarpaddy?
Getting listed is easy! Simply navigate to the Solutions section for your business type (Installer, Distributor, etc.) and sign up for a Provider Portal account. Basic listings are free, with premium visibility options available.
Why isn't my country's exact tariff band listed in the calculator?
We are actively expanding our detailed tariff database. If your specific country or state tariff isn't listed, you can manually adjust the estimated cost-per-kWh in the advanced settings or rely on the national average we provide.
Can I use Solarpaddy to directly purchase solar equipment?
Solarpaddy is an operating system and marketplace that connects you with verified distributors and installers. While you don't buy equipment directly from us, you can facilitate secure transactions with providers through our platform.

Still need help?

Our support team is ready to assist you. Send us a message and we'll get back to you within 24 hours.

Live Chat

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